Payment
We accept VISA, MasterCard, Discover, and American Express. To place an order with a credit card you must be the cardholder. If a credit card is denied, Hair1.com will notify the customer. If the customer is not contacted, the order will be canceled.

Payment by Check
Orders placed with personal checks, will be held until the check clears the bank. Money orders and certified bank checks will be processed immediately. All checks returned will be charged a $20.00 service fee. Orders will not be sent until funds are collected.

Shipping
We make every effort to process and ship your order promptly and correctly. Every order is inspected to ensure an accurate shipment. Should a shortage or unavailability of product cause an unexpected delay, we will notify you of the delay as soon as possible.

Returns
We will replace any spoiled, damaged, or unusable product within 30 days.
Hair Fomula 37 & Shen Min products carry a 45 day money back guarantee
Hair Genesis products carry a 6 month money back guarantee
Viviscal products carry NO guarantee

Privacy
Hair1.com respects the privacy of every individual who visits our Website. Any information that you provide us will be used only for our internal purposes to help us provide you with the most useful products and services and to refine our Website so that it is better suited to your needs. We will not give or sell your personally identifiable information to any outside organization or individual.

Security
There's no denying that security is an important issue in Internet transactions. At Hair1.com, we've made safeguarding your information one of our primary goals, and we've demonstrated that commitment by establishing a secure server for all online transactions. Any information that you send us when ordering online is "encrypted," or scrambled, so it cannot be read by anyone who might intercept your message. When the information reaches us, we unscramble the data and process the information you sent us. So you can relax when ordering from us-we've taken the necessary steps to ensure that your order and payment information remains secure and confidential.